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Ordering by mail:
Print out our Order Form or just write down what you need and enclose a Postal Money Order or your Credit Card information for the full amount. We are no longer accepting personal checks or non-Postal Money Orders. CA residents must add 7.75% sales tax. Include a phone number in case we need to contact you about your order. Be sure to write very clearly fer we is kinda dumb. Print out our PDF version of the order form if you are mailing in your order. NOTE: the PDF form does NOT have up to date shipping charges on the form. See our regular form for info on the shipping charges.
Phone Orders / Email Orders:
You can call or Email your order 24 hours a day. Calling and leaving a message is far and away the worst method you could use. Email is the 2nd best method. Using our regular online form and hitting the SUBMIT Button.is the best way.
The above methods of ordering will be accepted for Credit Card or PayPal purchases only.
Some of our auctions accept PayPal payments via your credit card or bank account. If you are familiar with this process you can use it for any purchase at Fish Products, not just our auctions. Our address for sending us a PayPal payment is: PayPal@FishProducts.com. If you use a credit card or debit card for your purchase and it is declined, it will be treated like a bad check, and a $20.00 fine will be added to your total. Be fiscally responsible.... nothing pisses us off more than a guy who makes us bust our hump to get him the gear, and then drags his feet when it is time to pay up. Don't let it happen. We will remember, and your shopping experience at Fish will forever be tarnished. Huh Bobby?
Will Call / Pick Up:
We don't not encourage or allow "on site pick ups". If you live two blocks away, and beg - maybe. Random mystery flybys are a no-no, so don't even ask unless your very life depends on it - and you have a note from your doctor. Since Maxi-Pads are such a nightmare to ship, we will on occasion deliver these to you while you are in the Joshua Tree area. Plan this well in advance and don't stand us up or this program is over.
We prefer to ship by USPS if possible even though they have us all by the short hairs and keep raising their rates, again and again. We will need a street address for UPS deliveries. We have adopted a flat rate for shipping. Here's how it works: CA residents, 6% of order total, with a $7.00 minimum and a $24.00 maximum. All other states, 10% of order total, with a $10.00 minimum and a $32.00 maximum. Portaledges and Bouldering Pads require extra shipping charges. Count on adding $5.00 (So. Cal.) to $12.00 (New York) per pad or ledge depending on where you live. The further you are from Joshua Tree, the more it costs....adjust accordingly. Alaska must go by Air. This can be pricey, so all bets are off with our standard shipping rates. We will try to find you a good rate via the U.S. Postal Service or other carrier. Rush shipping is available at an additional cost. Email us for pricing on 3Day Select, 2nd Day Air and Next Day Air.
If you are not completely satisfied with any item purchased from us, simply return said item in original condition for a replacement, exchange, or FULL refund. This refund will not include the shipping charges. Don't be sad ass wall bailer and then try to get your money back because your lid popped off on an A2 lead, then claim the gear was defective. We are wise to this and it will not work. Be sure you are wall ready before going up and scratching all that new gear. Due to the production time and effort on ledges, if you order a ledge and then cancel your order before the drop dead date, there will be a "restocking fee" of 15%. Be sure you want the goods before you order and don't waste our time.
Sometimes an item you order will be out of stock or backordered. If this happens, and we can not ship your entire order within a reasonable amount of time, we will notify you of the delay. To reduce the chance of any shipping delay of your order, include second color choices, other options, etc. If you have a deadline, let us know and we will bust our ass to meet it. We know how it is to leave on a trip without a much needed piece of gear ... it sucks! Be sure to read the ordering tips below:
Payment for your order can be sent directly to us by Credit Card / PayPal. Email us for more information. If you are in Canada, plan on mysterious charges showing up when you get your package. Thank NAFTA. Some times you are charged, some times you are not. We have no idea how they figure charges and after talking to your Customs Agents it is apparent that they have no idea either. Best answer we got was "...nobody knows". This was after being on the phone for 3 days with Canadian officials and NAFTA bigwigs. The U.S. Postal Service seems to have the best rates and less hassles than UPS for deliveries to Canada. Email us for more info.
The best way for International customers to receive goods is to have them shipped directly to your USA destination. Chances are pretty good you are ordering this gear for a big Yosemite trip or something similar. We can ship your order directly to Yosemite Valley and have it waiting at the Post Office when you arrive. Shipping direct to Yosemite or another US location will also save you a lot of money and hassle in shipping and schlepping.
Always include a phone number. Always include a deadline date
for when you must have the goods. List substitutes for colors,
options, etc. Try to order the gear you are going to need as
early in your trip planning as possible. If you have been planning
to do El Cap for three months and then wait until the day before
you leave to order your Portaledge, chances are you will be spending
your bivys standing in aiders. At certain times of the year portaledges
may be out of stock for up to 4 months! Plan ahead for maximum
Can't decide if that certain someone would rather have a Sack-O-Fish Heads or a dasBoot? Get them a FISH Gift Certificate and avoid making the wrong call. Available in any amount over $25.00. Just tell us who to, who from, and how much. What could be easier?