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Ordering by mail:
Print out our Order Form or just write down what you need and
enclose a personal check (no rubber ones) a moneyorder, or your
Credit Card information for the full amount. CA residents must
add 7.75% sales tax. Include a phone number in case we need to
contact you about your order. Be sure to write very clearly fer
we is kinda dumb. Print out our PDF version of the order form for best faxing
results. NOTE: the PDF form does NOT have up to date shipping
charges on the form. See our regular form for info on the shipping
charges.
Phone Orders / Fax Orders / Email Orders:
You can call, fax, or Email your order 24 hours a day. Calling
and leaving a message is far and away the worst method you could
use. Email is the best method. Faxing is hit and miss.....
The above methods of ordering will be accepted for Credit Card
or PayPal purchases only.
Payment options:
Some of our auctions accept PayPal payments via your
credit card or bank account. If you are familiar with this process
you can use it for any purchase at Fish Products, not just our
auctions. Our address for sending us a PayPal payment is: PayPal@FishProducts.com.
If you send us a rubber check, you will be charged $50.00 and
put on the deadbeat list for life. This means any further purchases
you make at Fish Products will need to be prepaid and there will
be a delay in shipping until we are sure we have your money. If
you use a credit card or debit card for your purchase and it is
declined, it will be treated like a bad check, and a $20.00 fine
will be added to your total. Be fiscally responsible..... nothing
pisses us off more than a guy who makes us bust our hump to get
him the gear, and then drags his feet when it is time to pay up.
Don't let it happen. We will remember, and your shopping experience
at Fish will forever be tarnished. Huh Bobby?
Will Call / Pick Up:
We don't not encourage or allow "on site pick ups".
If you live two blocks away, and beg - maybe. Random mystery flybys
are a no-no, so don't even ask unless your very life depends on
it - and you have a note from your doctor. Since Maxi-Pads are
such a nightmare to ship, we will on occasion deliver these to
you while you are in the Joshua Tree area. Plan this well in advance
and don't stand us up or this program is over.
Shipping:
We prefer to ship by UPS or USPS if possible even though they
have us all by the short hairs and keep raising their rates, again
and again. We will need a street address for UPS deliveries. We
have adopted a flat rate for shipping. Here's how it works: CA
residents, 6% of order total, with a $7.00 minimum and
a $22.00 maximum. All other states, 10% of order total,
with a $10.00 minimum and a $28.00 maximum. Portaledges
and Bouldering Pads require extra shipping charges. Count on adding
$5.00 (So. Cal.) to $12.00 (New York) per pad or
ledge depending on where you live. The further you are from Joshua
Tree, the more it costs....adjust accordingly. Alaska must go
by Air. This can be pricey, so all bets are off with our standard
shipping rates. We will try to find you a good rate via the U.S.
Postal Service or other carrier. Rush shipping is available at
an additional cost. Email us for pricing on 3Day Select, 2nd Day
Air and Next Day Air.
Returns:
If you are not completely satisfied with any item purchased from
us, simply return said item in original condition for a
replacement, exchange, or FULL refund. This refund will not include
the shipping charges. Don't be sad ass wall bailer and then try
to get your money back because your lid popped off on an A2 lead,
then claim the gear was defective. We are wise to this and it
will not work. Be sure you are wall ready before going up and
scratching all that new gear. Due to the production time and
effort on ledges, if you order a ledge and then cancel your order
before the drop dead date, there will be a "restocking fee"
of 15%. Be sure you want the goods before you order and don't
waste our time.
Back Orders:
Sometimes an item you order will be out of stock or backordered.
If this happens, and we can not ship your entire order within
a reasonable amount of time, we will notify you of the delay.
To reduce the chance of any shipping delay of your order, include
second color choices, other options, etc. If you have a deadline,
let us know and we will bust our ass to meet it. We know how it
is to leave on a trip without a much needed piece of gear ...
it sucks! Be sure to read the ordering tips below:
International Orders:
Payment for your order can be sent directly to us by International
Money Order or by Credit Card / PayPal. Email or fax us for more
information. If you are in Canada, plan on mysterious charges
showing up when you get your package. Thank NAFTA. Some times
you are charged, some times you are not. We have no idea how they
figure charges and after talking to your Customs Agents it is
apparent that they have no idea either. Best answer we got was
"...nobody knows". This was after being on the phone
for 3 days with Canadian officials and NAFTA bigwigs. The U.S.
Postal Service seems to have the best rates and less hassles than
UPS for deliveries to Canada. Email us for more info. International
Orders will usually have their credit card processed immediately,
before the order is ready for shipment. This is necessary due
to rampant fraud and the long processing time from some credit
card issuers.
 ORDERING TIPS:
Always include a phone number. Always include a deadline date
for when you must have the goods. List substitutes for colors,
options, etc. Try to order the gear you are going to need as
early in your trip planning as possible. If you have been planning
to do El Cap for three months and then wait until the day before
you leave to order your Portaledge, chances are you will be spending
your bivys standing in aiders. At certain times of the year portaledges
may be out of stock for up to 4 months! Plan ahead for maximum
product enjoyment.Can't decide if that certain someone would rather have a Sack-O-Fish Heads or a dasBoot? Get them a FISH Gift Certificate and avoid making the wrong call. Available in any amount over $25.00. Just tell us who to, who from, and how much. What could be easier? |
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